Camber Corporation Tier 2 Cisco VOIP Analyst 16556 in San Antonio, Texas

Description

Description

Huntington Ingalls Industries - Technical Solutions Division, Integrated Mission Solutions Group (Camber Corporation) provides mission-critical engineering and technical service to Information Technology, Federal Civilian, and National Security, Aerospace & Defense and International government and commercial customers at over 100 locations worldwide.

HII-TSD, Integrated Mission Solutions Group (Camber Corporation) is currently seeking a Tier 2 Cisco VOIP Analyst

to work out of their San Antonio, TX office.

The following statements of duties and responsibilities are intended to describe the general nature and level of work being performed by individuals assigned to this position. These statements are not intended to be an exhaustive list of all duties and responsibilities required of all personnel within this position. Actual duties and responsibilities may vary depending upon assignments and other factors.

Duties and Responsibilities:

HII has an immediate opening for a senior Cisco VOIP Analyst in San Antonio, Texas to support a government client.

Job Duties:

  • Analyze, isolate, and resolve Cisco VOIP system problems. This includes but is not limited to technical, procedural, operational, and functional issues

  • Assist staff with Cisco devices

  • Maintain an on-line log of support requests and related resolution activity of service desk requests received from staff

  • Enjoys a fast paced environment

  • Customer service skills

  • Able to work and interact with others in a structured / team environment

  • Accuracy and attention to detail, must have organizational skills

  • Independent problem solver with troubleshooting, decision making and analytical skills

  • Requires limited supervision

  • Time management skills

  • Flexibility and adaptability to handle competing work demands

  • Excellent Verbal and Written communication skills

  • Demonstrated ability to communicate to nontechnical audience on technical issues

  • Demonstrated ability to communicate on a technical level to a technical audience

  • Ability to work flexible hours and be on-call.

  • Ability to do limited travel (0 - 4 times a year). Qualifications and Experience: Required- Education: Associate’s degree and nine (9) years’ IT experienceHigh skill level and experience is required for the following:

  • Cisco Unified Communications Manager v10+ Configuration and Troubleshooting

  • Cisco Unified Contact Center Express v10+ Configuration and Troubleshooting

  • Cisco IP Phone Configuration and Troubleshooting

  • Analysis and Diagnosis of Complex Voice and Data Networking

  • Cisco Unity Voicemail v10+ Configuration and Troubleshooting

  • Understanding of voice technologies and protocols

  • Experience in H.323, SIP, H.320 Standards and Operations

  • Experience in Networking and Telephony Installation, Configuration and Troubleshooting

  • Experience in Video Bridging Technologies and Audio Visual Installations

  • Hands on Experience Installing, Configuring and Troubleshooting Polycom/Cisco/LifeSize VTC Systems

  • Experience in routing/switching background and hands-on repair/support experience with Unified Communications technology in general, and Cisco Unified Call Manager (CUCM) and (UCCX)

  • Help desk experienceMedium skill level and experience is required for the following:

  • Experience Using Cisco Prime Collaboration (CPC) v10+

  • Knowledge of Microsoft Active Directory

  • Audio or Video Certifications, CCNA Collaboration

  • Knowledge of Cisco Agent Desktop, Supervisor Desktop and Reporting

  • Experience in Configuring Smart Phones and TabletsLow skill level and experience is required for the following:

  • Experience Using Microsoft Office

  • Experience Using Loglogic

  • Experience Using Claris

  • Experience Using Ionix

  • Experience Using Oasis

  • Experience Using Kenetic

  • System Administration and Maintenance of OSX and Microsoft Operating Systems

  • Knowledge of Microsoft Active Directory

  • Audio or Video Certifications, CCNA Collaboration

  • Knowledge of Cisco Agent Desktop, Supervisor Desktop and Reporting Security: All candidates will be subject to a pre-employment background investigation and drug screening per HII requirements.

  • Experience in Configuring Smart Phones and Tablets

About Us

Camber Corporation is part of the Integrated Mission Solutions Group of HII’s Technical Solutions division. Integrated Mission Solutions Group is a leading provider of Agile Software Engineering and Information Technology solutions; All Hazards services; Modeling, Simulation, and Training solutions and services; Unmanned Systems support; Intelligence Analysis and Operations; and Engineering and Management services to Department of Defense, Federal, and commercial customers.

Integrated Mission Solutions Group (Camber), a subsidiary of Huntington Ingalls Industries, Inc. (HII) is headquartered in Huntsville, AL. From Camber’s founding in 1990, we have grown to 32 offices, positioned to provide responsive support to our customers across the United States. We deploy personnel to support our customers globally, including many locations in Asia, Africa, and Europe, providing daily interface on technical, programmatic, and operations issues. Overall, more than 1,600 Camber professionals deliver ISO 9001:2008-certified and CMMI ML3 high-value solutions to customers worldwide.

Camber Corporation is an Equal Opportunity Employer EOE/AA Minorities/Females/Veterans/Disabled